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Subscriber FAQs


What are the dates for the subscription run of the show?

The subscription run dates are the dates of the show in which MTC Subscribers are ticketed. Additional dates may be on sale initially, and these performances happen if MTC announces an extension to the subscription run. Unfortunately, we are unable to exchange subscriber tickets into the extension of a show as any extension weeks are available for single (non-subscription) ticket purchase only. Subscribers may purchase additional tickets during the extension weeks at a substantial subscriber-only discount.

If I have questions or comments, whom should I email?

If you would like to share your thoughts and feedback about MTC productions, please email ArtisticOffice@mtc-nyc.org. If you have a question about your subscription, or ticketing issues, please send a message to SubscriberServices@mtc-nyc.org, and a representative will reply as soon as possible.

I'm not a subscriber to MTC, how can I purchase tickets?

If you would like to become a subscriber, please call Subscriber Services at (212) 399-3030, (press option 1) between the hours of 12 PM-6 PM Monday through Friday. You can also speak to a representative by calling (212) 399-3050 from Mon-Fri 12 PM-10 PM and Sat 3 PM-6:30 PM.

If you want to purchase single (non-subscription) tickets to a production at the Friedman Theatre, you can call Telecharge at (212) 239-6200 or visit Telecharge.com. For productions at City Center Stage I and The Studio at Stage II, please call City Tix at (212) 581-1212 or visit NYCityCenter.org.

How are my tickets prioritized for seating assignment or improvement?

All of our fixed-seat package subscribers are given the opportunity to renew their same seats for the following year.  If we do not receive a renewal request by our deadline, the series ticket reservations are released and become available to those that request upgrades. Renewals are prioritized by date of receipt as well as the level of support (contributions). New subscribers are seated after renewing subscribers (also in date receipt order), but always in seats we have reserved for subscription use, and before tickets go on sale to the general public.  Please note that a majority of our subscribers renew their subscriptions retaining their same seats, especially seats on an aisle and/or close to the stage.  During a renewal campaign, if you request seats closer to the stage, we may find seating further to the side of the house–if you prefer to sit in the center, we may have center seats further back in the house. So please indicate your preference on the renewal form we send you, and return it with specific seating requests.  Please keep in mind, if you request a change of seating, switch to a flexible plan or miss our deadline, we cannot guarantee comparable seating, but will do our best to accommodate all your needs.

What is a Flex subscription, and how is it different from a fixed-seat package?

Fixed-seat, fixed-date packages are the 6-Play Premium, 5-Play Standard, 4-Play Sampler, 3-Play Friedman, and 3-Play City Center Subscription. These packages are also available for either Preview only or Wednesday Matinee only performances. The fixed-seat, fixed-date packages allow you to have the same seats for each show at Friedman and/or City Center Stage I for a fixed series of dates (which you can choose), and you have the option of keeping those seats in the same series from one year to the next. Please remember that MTC subscribers can exercise their exchange privileges should a fixed package date become inconvenient.

Flex subscriptions allow you to purchase a subscription to at least three productions in any combination you choose (any date, any show). During the renewal period, Flex Subscribers are seated in the best available seats after fixed package subscribers are seated. Flex subscribers cannot be renewed into the same seats for the following season as they may have different locations for each show–however package options will be offered when renewals invoices are generated. Subscribers can again choose a flex package if they wish.

Why don't I get my same season ticket locations when I exchange my tickets?

Other MTC subscribers enjoy your same seats at a different performance. We will always give you the best available seats when you exchange, but exchanged seat locations are always subject to availability.

Why are productions replaced during the season?

Unfortunately, planning art by the calendar is a tenuous business at best. Planning shows sometimes over a year in advance still cannot prepare MTC (or any other theatre company or commercial producer) for unforeseen scheduling conflicts, illnesses, or oncoming physical disabilities on the part of actors, designers, directors, etc. Sometimes, a show is just not ready to be presented to our audiences and needs to be worked on for a later presentation. Therefore all shows, dates, venues and casts are, unfortunately, subject to change.

Can I exchange my tickets to a different production, or does it have to be the same show?

Your tickets are only available for exchange to a different date of the same production. If there are extenuating circumstances, please call our offices during normal business hours and a ticketing agent would be happy to discuss your options with you.

When do talkbacks take place?

Following each Saturday matinee performance during the subscription run, there is a post-performance discussion with the actors, directors, or other panelists offering insight and perspective on the current production. We invite you to join these discussions whether this is your assigned performance or not. If this is not your scheduled performance, simply call or email Subscriber Services for the running time of the show, and arrive as the curtain comes down for some thought-provoking exchanges between our audience and artists. Please note–talkbacks are not offered during extensions weeks, only during the subscription run. If you have specific questions, please email us at SubscriberServices@mtc-nyc.org.

How does a subscriber get an assisted listening device?

Assisted listening devices can be reserved with a valid state-issued ID card on a first-come, first-served basis. At the Friedman Theatre, they are located at the podium in the corridor just outside the entrance to the orchestra, and at City Center they are available at the coat check on the first landing.

What if I lost something at the theatre?

If you believe you left something at the theatre, please call and we will check to see if the article was found inside the theatre. If you were attending a show at the Friedman, the telephone number is (212) 399-3000 ext. 5464. At City Center, the number is (212) 247-0430 ext. 240.

Why should I purchase a subscription when I get offers for discounted tickets?

MTC Subscribers receive many benefits that are not available to single tickets buyers. In addition to great discounts on all of our shows, MTC subscribers are able to exchange their tickets in advance of a performance and receive priority seating, receive parking discounts, offers from surrounding restaurants and bars, exclusive offers from MTC sponsors, access to subscriber-only events, workshops and post-performance discussions, cultural tours, tax deductions and ticket turn-in lines.

Can I email a copy of my torn tickets for exchange, and to which address?

Yes, you can now exchange your tickets without leaving your computer. After completing our online exchange form at MTCVIP.com, simply scan a copy of your torn tickets and email them to SubscriberServices@MTC-NYC.org. We will then process your exchange and have the tickets mailed to you, emailed for you to print at home, or waiting for you at the theatre.

Does MTC present only new works, or are revivals produced as well?

MTC strives to nurture new talent in playwriting, musical composition, directing, acting and design. MTC is committed to bringing theatre to the widest possible audience while we aim to encourage significant new work, supported by the finest professionals producing theatre today. MTC works to reach as wide of an audience as possible, and from time to time, will revisit plays produced in the past to bring our subscribers a season of innovative work with a series of productions as broad and diverse as New York itself. New Voices, New Works, New Perspectives.

Can I exchange a single discount ticket?

Discounted subscriber tickets are not eligible to be exchanged; only tickets purchased as part of a subscription package are eligible to be exchanged.